Get in Touch

Have a question about a product, need help choosing the right racket, or want to check on your order? We're here to help — and we actually love talking tennis.

Chat With Us

The fastest way to reach us is through Shopify Inbox — just click the chat icon in the bottom corner of any page. Our team typically responds within a few hours during business hours.

Email Us

Prefer email? Send us a message at tennistfactory@gmail.com and we'll get back to you within 1 business day.

What We Can Help With

• 🎾 Racket recommendations — finding the right racket for your level and playing style
• 🧵 String & tension advice — what setup works best for your game
• 📦 Order status & shipping — tracking your order or updating your address
• 🔄 Returns & exchanges — making sure you end up with the right gear
• ❓ General questions — anything else tennis-related

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday – Sunday: Limited availability

We're a small, passionate team — we appreciate your patience and promise to get back to you as quickly as possible.