Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders ship within 1-2 business days. Standard shipping typically takes 3-7 business days within the US. Expedited options are available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 within the US.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?

We currently ship within the United States. International shipping options are coming soon — stay tuned!

Products & Equipment

How do I choose the right racket?

Choosing the right racket depends on your skill level, playing style, and physical preferences. Check out our Racket Buying Guide for a detailed breakdown, or chat with us directly and we'll help you find the perfect match.

What grip size do I need?

Grip sizes range from 4 inches (size 0) to 4⅝ inches (size 5). A simple test: hold the racket in your dominant hand — you should be able to fit one finger between your fingertips and the base of your palm. When in doubt, go smaller — you can always add an overgrip to increase the size.

How often should I restring my racket?

A good rule of thumb: restring as many times per year as you play per week. If you play 3 times a week, restring 3 times a year. Competitive players may restring more frequently.

What's the difference between an overgrip and a replacement grip?

A replacement grip goes directly on the handle and provides the base cushioning. An overgrip is thinner and wraps over the replacement grip for added tackiness and sweat absorption. Most players use both.

Are your products authentic?

100%. We only source products directly from authorized distributors and brand partners. Every item we sell is genuine and covered by the manufacturer's warranty.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase for unused items in original condition. Please visit our Return Policy page for full details.

What if I received a damaged or wrong item?

We're sorry to hear that! Please contact us immediately at tennistfactory@gmail.com or via chat and we'll make it right as quickly as possible.

Still Have Questions?

We're always happy to help. Reach out via our Contact Us page or chat with us directly — we love talking tennis!